JOB Mission:
We are seeking a highly experienced NetSuite Engagement Lead with a minimum of 12+ years of relevant experience to lead and oversee the successful implementation of NetSuite ERP solutions for our clients. This role requires a dynamic individual with deep expertise in NetSuite systems and proven leadership in managing end-to-end ERP implementation projects.
As the subject matter expert, responsibilities include serving as the SME in the areas of Field Service Management, Order to Cash Process, Procure to Pay, and Lead to Quote. Collaborate with the Implementation team and SME’s to identify the gaps and propose strategies to assist our customers in operating their businesses more efficiently by leveraging technology. Proficient with the NetSuite migration projects. In charge of overseeing the team that is dedicated to the implementation of NetSuite’s ERP solutions for our clients.
KEY RESPONSIBILITIES:
NetSuite Expertise:
- Act as the primary subject matter expert in Field Service Management, Order to Cash, Procure to Pay, and Lead to Quote
- Leverage NetSuite ERP capabilities to assess client requirements, identify gaps, and propose effective solutions.
- Provide technical and functional leadership in NetSuite migration projects, system configurations, and customization.
- Project & Client collaboration:
- Oversee the entire lifecycle of NetSuite implementation projects, ensuring on-time delivery within scope and budget.
- Manage project teams, including consultants, developers, and SMEs, develop and maintain project plans, risk assessments, and communication frameworks to ensure seamless execution.
- Build and maintain strong relationships with clients, understanding their unique business needs and providing tailored solutions.
- Act as the primary point of contact for escalations and resolve issues efficiently.
- Collaborate with clients to ensure optimal alignment between their business objectives and the NetSuite implementation.
QUALIFICATIONS
Education:
- Bachelor’s / master’s degree in business administration, Accounting, Computer Science, Information Systems, or a related field.
- Professional certifications in NetSuite ERP or related areas (preferred).
Experience:
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- A minimum of 12 years of professional experience in NetSuite ERP implementations and project management.
- Extensive experience leading large-scale NetSuite implementation and migration projects across various industries.
- Strong understanding of business processes, including finance, supply chain, CRM, and operational workflows.
- Proven track record of leading NetSuite migration projects, particularly in, Order to Cash, Procure to Pay, and Lead to Quote processes.
Technical Skills:
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- In-depth knowledge of NetSuite modules, including Field Service, financials, and Sales and Operations.
- Experience with NetSuite SuiteCloud, SuiteScript, workflows, and customizations.
- Familiarity with data migration, integrations, and third-party tools within the NetSuite ecosystem.
- Familiarity with scripting languages (e.g., Suite Script), Suite Analytics, Suite flow and NetSuite Suite Cloud platform.
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Desired Skills and Competencies
- Excellent interpersonal and communication skills to engage with clients and stakeholders effectively.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities.
- A proactive, solutions-oriented mindset with a customer-first approach.
- Certification in NetSuite or project management methodologies (e.g., PMP, Agile) is a plus.